Welcome to the NCVPS Tech Help Center

In order to streamline technology support requests and better serve you, NCVPS utilizes an online help ticket system. Every technology support request is assigned a unique ticket number that you can use to track the progress and responses online. For your reference NCVPS provides complete archives and history of all support requests. A valid email address is required.

Points of Interest:

•	When opening an online ticket include student name, userID, course, instructor info, and a full description of the issue.
•	If you need to speak with a technology representative, call the help desk phone number at 1-919-480-8770* during operating hours (8am-4pm, Monday-Friday). *this is NOT a toll-free number and charges may apply.
•	Limited staff is available to answer calls and you will likely be required to leave voice mail when calling the phone number above.
•	Not every ticket issue will result in a returned phone call. Most tickets will be resolved and an email sent with the resolution details.
•	When callbacks are required to gain more information, they will be made as quickly as possible. However, be aware that you may not receive a return call for a business day or longer. Therefore, make sure you give clear detailed information in your ticket submission or voice mail.

Please note: This ticketing system is for Technical help issues, only. If you have school/student support questions please contact your VLC (see http://www.ncvps.org/index.php/educators/support-services/ for your VLC).
--Thank You

---